Refund policy

Return and Refund Policy 
Thank you for shopping with us! We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our return and refund policy below:

1. Return Eligibility
• Items can be returned within 30 days of receipt.
• The item must be unused, unwashed, and in original condition (with tags attached).
• Items that are marked as “Final Sale” or “Non-returnable” are not eligible for return.
• For hygiene reasons, underwear, swimwear, and intimates are non-returnable.

2. How to Return
To start a return:
1. Contact our customer service team at [Nimbleloom1@gmail.com] with your order number and details of the item(s) you wish to return.
2. We will provide you with a return shipping label (if applicable) and instructions on how to return the item.
3. Ensure the returned item is securely packaged to prevent damage during transit.
4. Ship the item back within 7 days of receiving the return label.

3. Refund Process
• Once your return is received and inspected, we will process your refund.
• Refunds will be issued to the original payment method used for the purchase.
• Please allow 5-10 business days for the refund to appear on your account after the return is processed.

4. Exchanges
We do not offer direct exchanges. If you wish to exchange an item for a different size or color, please return the original item and place a new order for the desired item.

5. Return Shipping Costs
• If the return is due to a defect or an error on our part, we will cover the return shipping costs.
• For all other returns, customers are responsible for the return shipping fees.

6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [Nimbleloom1@gmail.com] with photos and details of the damage. We will resolve the issue by offering a replacement or refund.

7. Exceptions
Certain items may be ineligible for return or refund, such as:
• Sale items (unless defective)
• Personalized or custom-made items
• Items with signs of wear or damage caused by the customer

If you have any questions about our return and refund policy, please don’t hesitate to reach out to our customer support team at [Nimbleloom1@gmail.com]

Thank you for shopping with us! We appreciate your business.